Customer Service
1. Bag Deposit Counter
In Toys R Us, there is a bag deposit counter at the entrance of the store for customers to deposit their bags. This can reduce the inconvenience of having to shop while lugging a heavy bag and at the same time, it can help to reduce the possibility of shop lifting.
For instance, a mother with a diaper bag can deposit her bag in the counter and shop in the store without worrying about her heavy bag.
2. Gift Wrapping Services
Customers need not worry about getting the toys wrapped up as gift wrapping service is available at the counter. By providing this service it help to save a lot of troubles and time for time pressed customers.
3. Toy Demonstration
Television with videos showing demonstration of usage of toy can be easily found around the store. For some new launched products, there will also be sales person demonstrating on the usage of the product. In this way, customers are educated on the toys and it increases their product knowledge.
Besides the above points, Toy R us makes it easier for the customer as they have free delivery service, exchange and refund service, gift receipt and they also have low price guarantee.
http://www.toysrus.com.sg/inside/LowPrice.htm
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